TERMS AND CONDITIONS OF NXTSTOP SARDINIA.

These Terms and Conditions will apply to your use of our website; our supply of products and services; and our contact with you.

Please ensure you carefully read and understand all the following Terms and Conditions before using our Site.

1. Who we are:

This NxtStop Sardinia website (our ‘Site’) is owned and operate by NxtStop Sardinia (“us”, “our”, “we”) which is registered in England under company number 13342462. Our registered address is at Lansdowne Road, London, N17 0LP.

We are regulated by the Package and Linked Travel Arrangements Regulations 2018.

2. By using our Site, you accept these Terms:

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Site.

We recommend that you print a copy of these terms for future reference.

3. Other Terms:

  • Our Privacy Policy sets out the legal basis for processing the personal data of you and other members of your group.
  • Before purchasing a package holiday with us there may be additional Terms and Conditions which will bring to your attention before we form a contract with you in our Terms and Conditions of Supply.
  • Your flight provider will have their own Terms and Conditions which will apply to you.

4. Your use of our Site:

Authorised use:

You may only use this Site:

  • For your own personal use;
  • To obtain information on our products and services;
  • Share your comments, views, and/or reviews on our products and services.

Non-authorised use:

You must not use our Site:

  • To use or copy any material on our Site for commercial purposes;
  • For any purposes which are unlawful;
  • In any manner which would constitute an infringement of the rights of any of the works on our Site.
  • In any manner which would interfere or affect the performance of our Site.
  • To gain or attempt to gain unauthorised access to our Site.

5. We may make changes to these Terms:

We occasionally amend these terms. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22/05/2021.

6. We may make changes to our Site:

We may update and change our Site from time to time to reflect changes to our products, our users' needs, and our business priorities.

7. How you may use material on our Site:

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. We are not responsible for websites we link to:

Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those Sites or resources.

9. We are not responsible for viruses and you must not introduce them:

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

10. Rules about linking to our Site:

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our Site other than that set out above, please contact info@nxtstopsardinia.com

 

11. Definition of a package holiday:

A package holiday is defined as the pre-arranged combination of two or more different types of travel

services which are combined for the purpose of the same trip and must cover a period of at least 24 hours and involve overnight accommodation. The package holiday is a combination of at least two of the following services: accommodation, any other tourist service (such as guided tours, experiences, or historical attraction), carriage of passengers (including travel on flights, trains, and coaches) and motor vehicle hire. A package holiday has both legal and financial protections under the legislation.

12. Reservations:

  • Our goal is to find the perfect vacation to meet your needs. You can email us at info@nxtstopsardinia.com, and we will create a custom itinerary for you and include a price per person. The number of people required to confirm the tour is two people. If you want to confirm a tour, you must pay a deposit of 20% of the total cost of your vacation.
  • Once we receive your correct deposit, we will book your reservation and give you a confirmation invoice. The date on which we submit a confirmation invoice constitutes the start of the contract with us.
  • Your deposit will be recorded on the invoice, and it must be paid in full no later than 30 days before your departure date, or your reservation will be considered cancelled, and your deposits will be forfeited.
  • Special requests: special diet, room location, twin or double-bedded room, or a specific facility that is a significant factor for the enjoyment of your stay, should be made in writing at the time of booking. Your request will be forwarded to the suppliers however we cannot promise that it will be fulfilled.
  • If you book within 30 days of your departure date, you must pay the full cost of your vacation at the time of the booking.
  • You take financial responsibility for the booking's payment on behalf of all people included on the reservation.

13. Prices:

The prices on the website are in British pounds. We reserve the right to adjust the price at any time prior to confirmation of your booking.

The method of payment is by bank transfer.

Italian Tourist tax= Local governments might impose tourist taxes. These must be charged locally and are subject to adjustment without notice. These costs are not included in the price of your vacation. We cannot be held liable for these expenses, which must be paid directly by you.

14. Changes to the price:

We reserve the right to adjust the price at any time if the change is a consequence of one of the following specific reasons:

  • Changes in taxes or fees on travel services imposed by third parties not involved in performance of the package, such as tourist taxes.
  • Exchange rates relevant to the package.
  • Increase in transport costs due to changes in fuel prices or other power sources.

We also allow for a price reduction if the same factors lead to cost reductions. We will notify you no less than 20 days before the start of the tour. If the surcharge is greater than 8% of your holiday price you have the option of requesting an alternative (if this is of a lower value you will be refunded the difference in price) or you have the right to cancel the tour (within 10 days of receiving surcharge notification), in which case we will refund in full all monies paid to us except any amendment charges.

15. Pricing errors:

Although every attempt is made to ensure the accuracy of all details and prices given to you, mistakes can occur from time to time. If an incorrect price is given inadvertently, all bookings made based on that price will be void. You will be notified of the error as soon as possible, and you will have the option of paying the correct price for your travel plans or cancelling and receiving a full refund of any monies you may have already paid.

16. Amendments made by you:

If, after our confirmation invoice has been issued, you wish to make amendments to your booking, we will do our best to make these changes, but it may not always be possible. Requests to amend should be made as soon as possible. Requests must be in writing, signed by the person who signed the contract and made the initial payment.

You will be asked to pay an administration fee of £25 and any further cost we incur in making your alteration.

If you wish to change your arrangements whilst on your holiday, all costs are payable by you.

17. Cancellation made by you:

If a reservation is canceled, the termination fees mentioned below will apply. Cancellations must be made in writing, and the document must be signed by the individual who made the reservation. Cancellation payments are calculated based on the day we receive the written cancellation notice.

  • For cancellation from 28 to 21 days before the departure date, you will lose your deposit.
  • For cancellations from 20 to 15 days before the departure date, the penalty is 70% of the total price.
  • For cancellations from 14 to 10 days before the departure date, the penalty is 80% of the total price.
  • For cancellations from 9 days before departure date or made on the same day as the departure date or in case of no-show, the penalty is 100% of the total price.

We strongly advise you to purchase appropriate travel insurance.

If the reason for your cancellation is due to unavoidable and extraordinary circumstances at the place of destination or its immediate vicinity which significantly affects the performance of the package or the carriage of passengers to the destination, you may be entitled to cancel your reservation without paying cancellation fees. We will observe advice provided by the UK Foreign & Commonwealth and Development Office. (FCDO) For the latest travel advice from the Foreign, Commonwealth & Development Office including security and local laws, entry requirements plus passport and visa information, please consult the following link: www.gov.uk/foreign-travel-advice. Please be aware that this advice can change at any time so please ensure you consult this regularly up until the moment you travel.

18. Re-booking following a cancellation:

Should you wish to cancel a holiday and re-book an alternative date or tour; this will be subject to the cancellation terms within these booking conditions.

19. Transfer of booking:

As the minimum number of people for our tours is two people, if you or a member of your party is unable to travel, that person can transfer their place to another person under the following conditions:

  • We are notified not less than seven days before departure;
  • The transferee agrees to these booking conditions and all other terms of the contract between us.

Please note that once you have booked your own flight, airlines will not always allow you to change your name or departure information, and you will be charged an administration fee. Please review the terms and conditions of your preferred flight operator.

20. Amendments and cancellations made by us:

If a change or cancellation occurs because of circumstances beyond our control, for example adverse weather conditions, war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, health risks, hurricanes, floods, closure or congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation payments, expenses, or any other sums, including the costs of securing alternative accommodation will be paid by us.

21. If we change your tour:

We have the authority to make changes to any aspect of your reservation under the terms of your contract. If the change is insignificant, we will make certain that you are informed. Change in accommodation to another of the same or higher quality is an example of minor adjustments.

Any amendment or termination charges you incur because of other deals you have made with other providers under different contracts are not refundable.

If we are forced to make a significant change (an example is a substitution of accommodation to a lower grade than stated in our tour) to any of the key characteristics of the elements that make up your package due to circumstances beyond our control, you will have the following rights:

a. Accept the new arrangements;
b. buy another tour from us at the advertised current sale price (we will refund any price difference if the alternative is of a lower value); or
c. cancel your reservation and receive a complete and final refund.

If you want to request a refund, we will compensate you as described below, unless the significant change is due to unavoidable and extraordinary circumstances (for example adverse weather conditions), which means a condition beyond our control whose effects could not have been prevented even if all appropriate precautions were taken.

Period before departure when a major change is notified

More than 56 days

55-29 days

28-7 days

Less than 7 days

Compensation payable per passenger 

NIL

£10

£15

£25

22. If we cancel your tour:

We have the right to cancel your tour if the minimum number of participants is not reached (minimum participant is 2 people paying full adult price) or due to unavoidable and extraordinary circumstances (as stated at the beginning of this paragraph), which means a condition beyond our control whose effects could not have been prevented even if all appropriate precautions were taken.

23. Changes made due to Covid-19:

We shall have no responsibility for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment) in the following circumstances:

If you or a member of your booking party tests positive for Covid-19 and is required to self-isolate for a period of time, or if you come into close contact with someone who has tested positive for Covid-19 (or to someone suspecting they may have Covid-19 or been in contact with someone who has tested positive) and require too self-isolate. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

  • Postponing your tour to a later date. We will notify you of any impact on the price the postponement may have.
  • If not everyone on the booking is affected, you will have the right to transfer your booking to another person, subject always to the requirements of these Terms.

If you decide to cancel your tour, we will charge you our standard cancellation fees as of the date of your cancellation. These expenses may be reimbursable by your private travel insurance.

If you test positive for Covid-19 when you are on vacation, please inform us as soon as possible. We will provide whatever appropriate assistance we can. However, we will not be liable for any costs incurred because of your vacation being cut short, missed transportation plans, necessary extra accommodation, or other expenses. You should make sure you have travel insurance that covers these expenses.

We will not be liable for any costs incurred or money lost if:

You fail any compulsory tests imposed by the UK and Italian Government, airline, port or airport, border control authority.

You fail to apply for testing and assessment when required or you do not provide the right documentation when is required, and as a result you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.

You should make sure you have travel insurance that covers these expenses.

Please also acknowledge that both you and the suppliers such as B&B, excursion providers etc. will need to comply with national and/or local guidance and requirements relating to Covid-19. These will likely include the use of facemasks, mandatory hand sanitisation, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, limited entertainment options and limited food/drink availability.

Please note al the measures will be taken with the purpose of securing your safety and those around you.

GENERAL INFORMATION

24. If you have a complaint:

If you have any cause for complaint during your tour, please let us know as soon as possible. We want to be able to investigate and resolve your complaint while you are away so that you can enjoy your vacation. The failure to inform us on time could have an impact on your contractual rights. If an issue cannot be resolved locally, please notify us in writing within 28 days of your return at home, along with any supporting documentation.

25. Data protection:

By providing us with your name and personal information, you agree that we can use them to process your reservation. We will not be able to do business with you or approve your booking if you do not consent to our use of your details. We accept full responsibility for ensuring that adequate security measures are in place to safeguard your data. We will pass the information on to the relevant suppliers of your tour such as B&B, guides etc. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. We will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/ religious requirements.

We will only use your personal information as set out in our Privacy Policy.

26. Travel insurance:

You must have adequate travel insurance as a condition of booking, and we recommend that this covers any harm to your holiday accommodation and its contents as well.

27. Seasonal considerations:

In low season there may be fewer services available for you in your accommodation or in the local area. This includes, but is not limited to: restaurant opening times, beach services, opening times of tourist attractions. We cannot be held responsible for any lack of services. We will always try, where possible, to advise you of the withdrawal of any facilities if/when we are given reasonable notice.

28. Passports, visas, and travel documents:

Every customer is responsible for ensuring they have a valid passport and checking entry conditions such as passport validity and any necessary visas. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements. Please note that you should carry some form of photo ID with you at all times in Italy.

29. Health requirements:

If you have any medical condition or disability which may affect your holiday, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking as not all the properties/hotels and activities we feature will be deemed suitable. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Failure to do so may limit your rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

We strongly recommend you take out personal travel insurance with adequate health cover to ensure you are fully protected should you become ill. It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure. Please ensure you allow sufficient time to successfully book in any appointments, screenings or tests that may be required. It is also your responsibility to find out about any entry restrictions, screening or quarantine requirements on arrival that might affect you. 

For Guidance and Information: Please check with the Foreign and Commonwealth Office email: TravelAdvicePublicEnquiries@fco.gov.uk or visit their website www.gov.uk/browse/abroad/travel-abroad.

30.Your responsibilities during your tour:

During your stay, you must be responsible for the proper behaviour of all members of your party. We reserve the right to terminate the stay of any party member(s) whose behaviour has caused or is likely to cause risk, upset, or distress to others, or has caused or is likely to cause property damages. The full cancellation fee will be applied, and there will be no refund. We shall be under no monetary obligation if your stay is being terminated due to wrongdoing by you or any member of your party. Furthermore, we will pursue you for the entire amount of any lawsuit (including all legal costs) brought against us by the accommodation provider or any third party because of your or a member of your party’s misconduct. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider for the cost of the damage before the end of your stay if the cost has been established by them or as soon as it has been established.

31. Which country's laws apply to any disputes:

If you are a consumer, please note that these terms of use, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

 

 

 


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